4G Upgrade Options
If you see the following banner while logged in to your Harvest Site, your specified device needs a 4G upgrade ordered by August 2025. This is due to Spark and One NZ decommissioning their 2G and 3G networks across the country.
The 4G upgrade involves upgrading your device/base station so that it is equipped with a 4G-capable modem (the part of the device that communicates with cell towers). We are offering several options for these upgrades which are outlined below.
Preferred Service Agent
You can contact your preferred Harvest service agent to quote and carry out the upgrade for you. This involves Harvest supplying a 4G-capable refurbished device, to be installed in place of your old 2G or 3G device (which is returned to us). The newly installed device will have been through our in-house refurbishment and testing process before shipping to the service agent. Our Sales Support team will also check whether a replacement battery or a new cellular antenna is required (based on local signal strength), and will add those to the order if needed. The pricing below shows a range, to accommodate for these additional parts where needed.
Pricing: $650 - $840 excluding freight, GST, and installation.
Lead time: 1-2 months dependant on product availability.
Find an agent: Service Agents Map
Return to Harvest
Return of your device to Harvest, to be upgraded by our repairs technicians. The repairs team will replace the modem with a 4G modem, as well as carrying out a full service (general testing, firmware update, replacement lithium coincell & SD card). The device will be returned to you to be reinstalled. Our Support team will be available via phone to guide you through both the removal and reinstallation of the device.
Pricing: $450 - $550 depending on device type excluding freight, GST, and installation.
Turnaround time: 6-10 working days
Forward Replacement
Harvest ships a 4G-capable refurbished device directly to you, for you to install under guidance of our Support team in place of your old 2G or 3G device (which you then return to us). The newly installed device will have been through our in-house refurbishment and testing process before shipping. Our Sales Support team will also check whether a replacement battery or a new cellular antenna is required (based on local signal strength), and will add those to your order if needed. The pricing below shows a range, to accommodate for these additional parts where needed.
Pricing: $650 - $840 excluding freight, GST, and installation.
Note that in this scenario we charge in full for the refurbished device, and once the replaced device is returned to us, that charge is credited so that only the upgrade cost remains. If the returned device requires repairs or is non-serviceable, a credit may not apply or may not apply in full.
Lead time: 1-2 months dependant on product availability.